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Komando Dash Cam Pro FAQ

How do I set up my new Dash Cam?

Your dash cam requires no special setup. Take the unit out of the packing, set the date and time, attach it to the window suction cup mount and attach the dash cam and mount to the window. Plug the unit into your cars DC port with the provided charging cable. Turn it on and you are ready to go.

How do I navigate between the different menus and settings?

There are 4 different menu options: Movie Mode Menu, Still Capture, Medial Tool, and General Settings. To access these, press the MENU button and then use the SOS button to switch between menus. Use the UP and DOWN arrow buttons to navigate through the menu options. Press OK on the one you want to select.

How do I set the time, date and time zone?

To set the date and time, access the General Settings menu (see above). Once in General Settings, use the UP and DOWN buttons to locate CLOCK SETTINGS and press OK. Use the UP and DOWN buttons to change the number, and the OK button (top right) to confirm and change between options. When finished, navigate to the OK option on the screen and then press the OK button.

How do I find General Settings once I press the MENU button?

There are 4 different menu options: Movie Mode Menu, Still Capture, Medial Tool, and General Settings. To access these, press the MENU button and then use the SOS button to switch between menus. 

Why does the screen shut off after a minute or so of recording?

By default, the camera is set to turn the LCD screen off after 1 minute. To disable the screen timeout, turn LCD POWER SAVE to OFF.

Press the MENU button, then the camera TOGGLE button (#6) to switch to the GENERAL SETTINGS menu. Once here, use the UP and DOWN arrows to navigate to LCD POWER SAVE. Hit OK and then use the UP and DOWN arrows to select OFF. Hit OK again to confirm.

Why does the manual say it supports up to a 64GB memory card but the Komando site says 128GB?

The dash cam can use up to a 128GB memory card but it's recommended for best performance that you use up to 64GB. 

We recommend a Micro SD card Class 6 or better (we suggest a Class 10)

Please stay away from SanDisk, PNY, Lexar, and Samsung, our cameras have had problems reading them, our preferred brand is ADATA.

How come my memory card is full already?

There are a number of features that can cause your storage to fill up more quickly. The quality of the your videos and photos alters the size of the file saved. Before recording you can access "Card Info", under Media Tools Menu option. That will allow you to see how much space is available for FHD (Full High Definition) and HD (High Definition) footage. Whenever there is locked footage on the micro sd card, it stays there until unlocked and deleted. Also When ever the dash cam pro powers off it saves current status. So if it was recording and powered off. The footage was saved.

Why does my computer not recognize the dash cam pro when I plug it in?

The dash cam is not a storage device. It is not compatible for viewing files on the PC. Use the provided card reader to view your saved files on your PC. There is an AV port that will allow you to view the footage on a television

Why does my computer not recognize my micro sd card? 

1: Update your drivers

The most common cause of an unrecognized SD card is a faulty, incorrect or outdated card reader driver. So the first thing you should do it check that your drivers are in good health. You can update your drivers manually by going to the manufacturer’s website and searching for the most recent correct driver. Note that for some drivers, you may need to try both the manufacturer of your PC and also the manufacturer of the card reader itself. If you don’t have the time, patience or computer skills to update your drivers manually, you can, instead, do it automatically with Driver Easy.

2: Clean your SD card & reader

Another very common cause of an unrecognized SD card is a very simple one: a dirty SD card or a dusty card reader. Either will cause a poor contact between card and reader.

So the second thing you should do is give your card a cleaning and remove any dust from the reader, then try the card again.

To clean your card, dip a cotton cloth in a little alcohol or water, and lightly wipe the dirty area, paying particular attention to the metal contacts.
To clean your reader, use a compressed air device to blow the dust out of the reader. You can also try blowing into the card reader yourself.

3: Check if your card reader is disabled

If you’ve tried methods 1 and 2, and your PC still isn’t recognizing your SD card, it’s possible your card reader is turned off in your BIOS.

To check, restart your PC, and at the splash screen (the first screen you see after restarting), look for an instruction that tells you to press a certain key on your keyboard to enter your “BIOS” or “Settings” (e.g. F2 or Delete). Every motherboard manufacturer has their own unique BIOS with its own keyboard shortcut, so we can’t say exactly which key to press to get in.

Likewise all manufacturers organize their BIOS settings their own way; there’s no standard way of doing it. So we can’t tell you exactly what setting to change, and how to find that setting. But once you’re in the BIOS, it shouldn’t be too hard to find the ‘on/off’ switch for your card reader. Just look for a section related to devices or storage, and within that section look for something like “SD Reader” or “Card Reader”. Enable that setting if it’s not already enabled, then save and exit the BIOS. (Be sure to save as you exit. Some manufacturers make it very easy to leave the BIOS without saving your changes, and if you do, you won’t have changed anything.)

4: Test your SD card in another PC

If your SD card is faulty, your PC won’t recognize it. To check, you’ll need to locate another PC with a card reader, and test your SD card in that computer, to see if it works.

If your SD card doesn’t work in the other PC either, it’s probably faulty, and you’ll need to replace it.

If it does work in the other computer, then it’s not a faulty card, but it may be that your card reader is faulty.

5: Disable then enable card reader (from other users)

If you’re not sure how to do that, refer steps below:

1) On your keyboard, press the Win+R (Windows logo key and R key) at the same time to invoke the run box.

2) Type devmgmt.msc in the run box and click OK.

3) Expand category “Memory Technology Devices“. Double-click the card reader to open

4) Go to Driver tab. Click Disable Device.

5) When prompted to disable the device, click Yes.

6) Double-click the card reader to open the Properties windows. Click Enable Device to re-enable the device.

 

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