An open box item is a product that has been returned or was taken out of the box by Komando Staff for testing or product videos. We sell these items at a discounted price because they no longer factory sealed and may not have all of the packing elements. These items have all been tested and are in full working condition. Sometimes an item may have a missing piece, this will be noted in the product description.
Open Box items can only be returned within 30 days of the applicable invoice date and only if the Open Box item is defective and is not in working condition. Missing pieces are not covered under the defective category as they have been noted in the product description before your purchase. We cannot provide replacement service for these items, as their stock is limited.
These items are not covered by any 30-day satisfaction guarantee. If you purchased an open box item and feel it is defective, please contact us at 1-800-KOMANDO (566-2636) or send us a message.
These terms are subject to change without notice.